Our customer service team provides full-process support including order consultation, logistics inquiry, return and refund application, policy interpretation and product after-sales problem solving for all customers.
Contact Method
All customer service consultation and business applications need to be completed through the official Contact page of the website. We do not accept private contact or third-party unofficial channel consultation.
Standard Rules
Unified transaction currency of all customer service related business is USD. Follow the official rules: 1-3 days order shipment, 6-12 days estimated delivery, global free shipping with all tariffs borne by the store, 60-day return and 5-10 days refund rule.
Service Response
We will reply to customer consultation and application messages in a timely manner, and follow standardized processes to handle return, refund and logistics problems to ensure fair and transparent service for every user.
Service Commitment
We adhere to the principle of fairness and integrity, fully protect the legitimate rights and interests of customers, and undertake all extra costs such as tariffs and freight, to create a worry-free shopping and after-sales experience for global users.
The KONG Classic is the gold standard of dog toys and has become the staple for dogs around the world for over forty years. Offering enrichment by helping satisfy dogs’ instinctual needs, the KONG Classic’s unique natural red rubber formula is ultra-durable with an...
The KONG Extreme dog toy represents the most durable strength of KONG rubber. Designed for the toughest of chewers, the KONG Extreme offers enrichment and helps satisfy dogs’ instinctual needs. The KONG unique, ultra-durable, natural rubber formula is designed for determined chewers, while the...
KONG Tires is a durable tire chew designed to provide the ultimate chewing experience. The uniquely shaped sidewalls and thick outer tread create a super durable, elastic barrier. The sidewalls are designed to double up and rebound when compressed to provide an active chewing...
A treasure trove of chewing! A unique bone shape and durable KONG Extreme Rubber satisfies and rewards natural chewing instincts while providing a long-lasting solution that keeps dogs engaged. Stuff KONG Extreme Goodie Ribbon’s four spaces with treats and the Goodie Gripper™ ridges inside...
